Privacy Policy & Data Protection at raja11

Raja11 is an online betting and gaming platform operating in Malaysia. We take our responsibility to protect users' personal data very seriously. This Privacy Policy applies to all users who access or use the raja11 platform via our website, mobile app, or any other digital channel we operate.

By registering an account or using raja11's services, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of our platform and contact us to delete your account.

This Privacy Policy covers all aspects of personal data processing, including collection, use, retention, sharing, protection, and user rights relating to that data. It does not cover third-party websites or services that may be linked from our platform.

Raja11 collects various types of information from users to provide a secure, comprehensive service tailored to your needs. The information we collect falls into several main categories:

We may also collect information from legitimate third-party sources, such as identity verification agencies, for KYC (Know Your Customer) and fraud prevention purposes. All data collection is carried out on the basis of your consent and contractual necessity to provide our services.

Every piece of data we collect is used for a specific, legitimate, and proportionate purpose. raja11 does not use your data for unrelated purposes without first obtaining your additional consent. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your account; processing KYC procedures; and ensuring your account security at all times.
• Transaction Processing: Securely processing your deposits and withdrawals, verifying identity for large transactions, and maintaining accurate financial records.
• Service Provision: Providing access to all games and features on the raja11 platform, personalising your gaming experience, and recommending relevant promotions.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse; complying with anti-money laundering (AML) legal requirements.
• Customer Support: Responding to your inquiries, complaints, and requests; maintaining interaction records to ensure consistent, high-quality service.
• Marketing Communications: Sending promotional information, bonus offers, and the latest raja11 news – only to users who have given consent to receive such communications.
• Analytics & Improvement: Analysing platform usage patterns to improve user experience, enhance technical performance, and develop better new features.
• Legal Compliance: Fulfilling legal obligations, responding to court orders, and cooperating with relevant authorities when required by law.

Raja11 does not share your personal data with third parties except in the following limited and controlled situations:

• Service Providers: Companies we engage to help operate the platform, such as game providers, payment processors, cloud service providers, and analytics firms. All such vendors are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
• Regulatory Authorities: Regulatory bodies, financial authorities, and law enforcement agencies when we are required to do so under Malaysian law or a valid court order.
• Identity Verification: Registered and trusted third-party identity verification agencies for KYC processing and fraud prevention purposes.
• Group Sharing: Companies within the raja11 group for internal operations, integrated analytics, and service improvement — subject to equivalent data protection standards.

In every data-sharing situation, raja11 ensures that the receiving party adheres to data protection standards equivalent to or higher than our own. We never permit data sharing for third-party marketing purposes.

The security of your personal and financial data is raja11's highest priority. We implement multiple layers of technical and organisational protection to ensure your data is safeguarded against unauthorised access, loss, or misuse:

• 256-bit SSL Encryption: All communications between your device and raja11's servers are protected by the highest industry-grade encryption, ensuring no third party can intercept your data in transit.
• Two-Factor Authentication (2FA): An additional security feature available to all raja11 accounts, adding an extra layer of protection beyond your regular password.
• Continuous Monitoring: A 24/7 security monitoring system that automatically detects and responds to any suspicious activity or unauthorised access attempts.
• Data Segregation: Financial data is stored in systems separate from general personal data, with stricter access controls and regular independent audits.
• Staff Training: All raja11 staff with access to user data undergo rigorous data protection training and are bound by strict confidentiality agreements.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by independent security experts to identify and remediate any vulnerabilities.

Raja11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and tailor the platform to your preferences.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform – pages visited, time spent, and any error messages – to help us improve performance and usability.
• Functional Cookies: Remembering your preferences such as language, display settings, and platform preferences to deliver a more personalised experience on every visit.
• Analytics Cookies: Used alongside trusted third-party analytics tools to understand aggregate traffic patterns and platform usage, helping us make accurate, data-driven decisions.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and your experience on the raja11 platform. Continued use of our platform after our cookie notice is displayed is considered your consent to the use of those cookies.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and raja11's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, submit a written request to our privacy team at [email protected]. We will respond within 30 business days. Please note that some requests may be subject to identity verification requirements beforehand.

Raja11 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: For as long as your account is active and in use on the raja11 platform, plus any additional period required by law.
• Financial Transaction Data: At least 7 years from the transaction date, in line with Malaysia's tax and financial legal requirements.
• KYC Records and Identity Verification: At least 5 years after account closure, in line with anti-money laundering (AML) requirements.
• Support Communication Logs: Up to 3 years after the last interaction, for reference and dispute resolution purposes.
• Technical Data & Access Logs: Up to 12 months, unless a longer period is required for ongoing security investigations.

When data is no longer needed and there is no legal obligation to retain it, raja11 will securely delete or anonymise that data using industry-recognised methods.

Raja11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When material changes occur, we will notify you via:

• Prominent notice on the raja11 homepage or within your account
• Email to the address registered on your account
• Update the "Last Updated" date at the top of this page

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the raja11 platform after any changes to the Privacy Policy are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the raja11 privacy team is ready to assist you. You may contact us through the following methods:

• Privacy Email: [email protected] – for specific enquiries related to privacy and data rights requests
• General Support: [email protected] – for general enquiries about your account and services
• 24/7 Live Chat: Available directly via the chat button on the raja11 platform for immediate assistance

We are committed to responding to all privacy-related inquiries within 30 business days from the date of receipt. For complex complaints or those requiring in-depth investigation, we will update you on the progress of your case within the first 14 days.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority in your jurisdiction.